Finding a reliable professional: Difference between revisions
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One of the biggest barriers to device owners in seeking commercial repair is lack of trust. Part of feeling confident and able to trust comes from having done some research. Both about what the failure is (would you go to a car mechanic saying you had NO idea what is wrong with your car?), but also about commercial repairers themselves. | One of the biggest barriers to device owners in seeking commercial repair is lack of trust. Part of feeling confident and able to trust comes from having done some research. Both about what the failure is (would you go to a new car mechanic saying you had NO idea what is wrong with your car?), but also about commercial repairers themselves. | ||
Look for professionals who | Look for professionals who | ||
Revision as of 13:31, 3 February 2016
One of the biggest barriers to device owners in seeking commercial repair is lack of trust. Part of feeling confident and able to trust comes from having done some research. Both about what the failure is (would you go to a new car mechanic saying you had NO idea what is wrong with your car?), but also about commercial repairers themselves.
Look for professionals who
- have independent ratings or testimonials
- introduce themselves and their work - no stock photos
- have a transparent pricing structure
- inform customers when using non-genuine or used spare parts
- issue receipts
- provide some guarantee on the repair
For some appliances and devices, professionals need to charge a "bench fee" or a diagnosis fee. As a customer, you should consent in writing and in advance to a "bench fee"
London repair businesses
We cannot vouch for these businesses, but they appear to adhere to the points above